Returns & Exchanges

Please follow the instructions below to complete your return or exchange: 


1) Click on the ‘user’ icon at the top right corner of the HIMALI website and enter the email address you used for your original order.

2) Click the ‘Return Request’ Button next to the product you would like to return or exchange to initiate your return.


3) Pack your item nicely so that it arrives in brand new condition. Refunds are contingent on the item being in unworn / new condition (no stains, tears, pet fur, strong smells, and with the hangtags). If our staff determines that the item is not in new condition, the item(s) will be shipped back to you for a $25 shipping & handling charge. Thank you for your understanding.

Note: Did you know that you can reuse your original shipping bag? Watch this video for details. 

4) Print & attach the return label to the outside of the package. Make sure that the barcode lays flat and it is the only visible shipping label. Please note that we will deduct $7 from your refund for the use of this shipping label. If you prefer to send us this item by another carrier, please send it to the address below. You are also welcome to return your item in-person at our Boulder Flagship Store! (get directions).


Attn: Return -or- Exchange (Order #)

1418 Pearl St.

Boulder, CO 80302

5) If you would like to exchange your item, please include a note with your best shipping address, and the item you would like to receive for your exchange (style, size, gender, color). Please note that exchanges are only available for like items. Any discrepancies will result in delayed processing of your exchange. 

6) Drop off your pre-labels package at a convenient USPS office or dropbox!Don't know your nearest drop box location? Not a problem. Here is a link to the USPS drop box + store locator.

7) Once the item is received, refunds are normally processed within 7-10 business days. You will receive an email when your return/exchange has been processed. 

Have Questions? Please email us at We are happy to help!

Kind Regards,


Warranty Claim

Please email us at with the following information:

  1. Your order number
  2. A written description of the issue
  3. A photo and/or video of the issueIf the claim is determined to be a warranty issue, how would you like us to make it right? (choose one)

- Please cover the cost of my own repair. For this option, once the issue is verified to be a warranty issue, we will refund you to cover the cost of a repair at your local gear shop. This is the most eco-friendly warranty option that also supports your local community!

- Please repair this product. Repair times are subject to change, we will provide an estimated timeline once we receive your product.

- Please replace this product.

Once your email is sent, please allow up to 5 business days for us to respond with the next steps for your warranty claim. Our usual turnaround time is <24hrs, but some times are busier than others. Please note that not all warranty claims are able to be verified over email, and we may ask you to send the warranty item to us for final clearance. Once the item is received, refunds are normally processed within 7-10 business days. You will receive an email when your warranty claim has been processed. Please note that all warranty claims sent without a previous email confirmation are subject to be rejected with the item shipped back to you for a $25 shipping & handling charge.

OuR Warranty Policy

We stand behind our products. Our promise to you is to make gear that's as high performing, durable, and sustainable as possible. If there's a problem with your gear, we'll make things right.

We will replace any item that has been affected by a manufacturing defect for the lifetime of the product. A product’s lifetime is not an indefinite period of time—it's an estimate based on how well a product can realistically maintain its functionality. The way the product is used directly impacts the length of a product’s functional lifetime. Materials will deteriorate and fade over time, and moving parts, like zippers, buckles, and snaps will wear with use. This lifespan will be determined at the reasonable discretion of our Warranty & Repairs Team. Factors that will be considered include, but are not limited to:

  • Type of product, material, and intended use
  • How it was used, and the nature of the issue
  • Age of product 

If a repair is outside our capabilities we will refer you to a reputable gear repair service in your area. Our customer service team is also happy to provide instruction and guidance in performing simple gear repairs at home!

What's Not covered

  • Dirty or unwashed items. Please clean your item before sending it in or it will not be accepted
  • How it was used, and the nature of the issue
  • Rips, punctures, and burns (e.g., from a campfire) caused in the field or from normal wear
  • Products that shrink or are damaged when laundered contrary to our care instructions
  • Pilling, abrasion, pinholes, or other cosmetic wear and tear that does not affect the function and performance of the product 
  • Accidental damage, such as leaving an open pocket knife in your pocket
  • Lost, stolen, or damaged items during personal trips or while traveling
  • Logos or decals that peel partially or in full

Need more help?

The HIMALI™ Flagship Store is open: 

Sunday - Wednesday 10am - 6pm 

Thursday - Saturday 10:30am - 6:30pm


1418 Pearl Street, 

Boulder, CO 80302


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